Privacy Policy

For any questions regarding this Privacy Policy, you may contact us by email here or by phone.

1. Introduction

Julien’s Bowral Brasserie respects your privacy and is committed to safeguarding your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and protect your personal data, and your rights in relation to it.

2. Personal Information We Collect

We may collect the following types of personal information:

Name, phone number, email address, and postal address

Payment details (including credit card information processed through secure POS or booking systems)

Dietary requirements and allergy information

CCTV footage from our premises for security and safety purposes

3. How We Collect Information

We may collect personal information directly from you when you:

Make a reservation (in person, by phone, online, or via third-party platforms such as OpenTable)

Place an order or make payment

Join our mailing list, loyalty program, or participate in promotions and events

Visit our premises where CCTV is in operation

We may also collect information from third-party booking platforms, marketing providers, or payment processors.

4. Purpose of Collection

We collect and use your personal information for purposes including:

Processing and managing reservations and orders

Communicating with you regarding your bookings, orders, or enquiries

Providing loyalty programs, promotions, and VIP invitations

Sending marketing communications (if you have not opted out)

Meeting our legal and regulatory obligations

Ensuring the safety and security of our guests, staff, and premises

5. Storage & Security

We store personal information in our POS system (Square), booking platforms (e.g., OpenTable), and internal databases. While we take reasonable measures to protect your data, we are not responsible for how third-party platforms store or process information once you have provided it through their systems.

We do not use cloud storage services for customer data that are hosted overseas unless clearly stated.

6. Sharing with Third Parties

We may share your personal information with:

Email marketing platforms (e.g., Mailchimp)

SMS notification providers

Event and booking platforms (e.g., OpenTable)

Marketing agencies or contractors assisting in communications

Some of these third parties may be located overseas. By providing your information, you consent to such transfers, understanding that overseas privacy protections may differ from those in Australia.

7. Cookies & Website Tracking

Our website may use cookies, analytics tools (e.g., Google Analytics), and pixel tracking to improve user experience, measure traffic, and deliver targeted advertising. You may adjust your browser settings to refuse cookies; however, this may limit certain website functions.

8. Access & Correction

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate. Requests can be made via the contact details at the top of this policy. We will respond in accordance with the Australian Privacy Principles.

9. Retention & Deletion

We will retain personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Where legally permissible, we will securely delete or anonymise personal information after two years of no contact.

10. Minors

We do not knowingly collect personal information about individuals under 18 years of age without the consent of a parent or guardian. Where data is collected for events such as children’s parties, we handle it in compliance with applicable laws.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

12. Questions & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your personal information is handled, please contact us by:

Email: hello@juliensbowralbrasserie.com.au

Phone: 02 4879 9120